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All CollectionsShipping ServiceSending out from Overseas Warehouses
Why have my parcel not yet been sent out after it is "checked in"?
Why have my parcel not yet been sent out after it is "checked in"?
Updated over a month ago

Under normal circumstances, the parcel status will change to "check out" within 2 working days after our overseas warehouse received your parcel, except on Saturday, Sunday and local public holidays. If the parcel declaration comes after the arrival of parcel at our overseas warehouse, it may slow down the progress of parcel checking in or out. For more details, please refer to "Restrictions" of specific warehouse in "Member Centre > Warehouses" page, where listed the parcel sent out schedule of each overseas warehouse.

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