If the retailer does not provide you with a tracking number or the parcel is sent out without a tracking number, you are not able to declare at that moment.

If the information of shipping address and receiver (with your Member ID) are correct during your online shopping, Buy&Ship will send you an email notification regarding the parcel declaration when your parcel is arrived at our overseas warehouse. In that email, there will be a tracking number of your parcel. Please go to "Member Centre > My Shipment" to declare your parcel immediately.

Any parcel without a proper declaration can be stored at our warehouse for 30 days free of charge and it will be discarded without further notice after the 30 days.