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  1. Buyandship Australia
  2. Shipping Service

Shipping Service

Before parcels reaching our oversea warehouse

  • How do I track the shipping status of the parcel?
  • Does the overseas warehouse receive parcels during the weekends and local public holidays?
  • Will the warehouse refuse to ship any parcel?
  • How long does it take for the warehouse to "check in" a parcel?
  • My parcel status has been "Signed" or "Delivered", why hasn't it been checked in?
  • How long can the parcel be stored in the overseas warehouse?
See all 7 articles

Sending out from Overseas Warehouses

  • When will my parcel be sent out from the overseas warehouse?
  • How to get the latest shipping status of my parcel after it is "checked in"?
  • Why have my parcel not yet been sent out after it is "checked in"?

At our Hong Kong Warehouse

  • Is there any notification when the parcel arrived at Hong Kong warehouse?
  • What if the registered weight and the actual weight are different?
  • How many days can the parcel be stored at the Hong Kong warehouse?

Shipment Order

  • Is there any weight or size limitation on consolidation?
  • How do I arrange for delivery to me?
  • How do I create a shipment order?
  • How do I calculate the delivery fee?
  • How do I pay the delivery fee?
  • Can I combine parcels from different member accounts into a bulk shipment?
See all 10 articles
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